We ship to the United States, Canada, and Australia. Standard Shipping takes 8 to 15 business days ($5.99, Orders of $49 or more qualify for free Standard Shipping). Express Shipping takes 7 to 10 business days ($8.99). Orders are processed Monday through Saturday, with a cut-off time of 2:00 PM (Central Time).

Returns are accepted within 30 days of receiving your order. Items must be unused, unwashed, and in original condition with tags attached. To start a return, email us at support@oneninechic.com with your order number and reason for return. Refunds are issued to the original payment method within 3 to 5 business days after the return is received and inspected.

How should I wash my clothing?

We recommend checking the care label on each product before washing. In general, wash garments in cold water using a gentle cycle. Turn garments inside out when possible to help protect the fabric and color.

What type of detergent should I use?

Use a mild detergent and avoid harsh chemicals whenever possible. For activewear, avoid products that may affect the fabric's stretch, softness, or moisture-wicking properties.

Can I use bleach?

We recommend avoiding bleach unless the product's care instructions specifically state that it is safe to use. Bleach may damage fabrics, colors, and elastic materials.

Can I put my clothes in the dryer?

Air drying is generally recommended to help maintain the shape, fabric, and elasticity of your garments. If machine drying is permitted according to the care instructions, use a low-heat setting.

Can I iron my clothes?

Avoid ironing unless the care instructions allow it. If ironing is permitted, use the lowest appropriate temperature and follow the instructions for the specific fabric.

Is dry cleaning recommended?

Dry cleaning may not be necessary for many everyday and activewear garments. Always follow the care instructions provided with the individual product.

How should I care for activewear?

To help maintain the quality and longevity of your activewear, we recommend washing it in cold water on a gentle cycle and air drying whenever possible. Avoid high heat, ironing, and harsh detergents unless otherwise stated in the care instructions.

How should I store my clothing?

Make sure garments are completely dry before storing them. Fold or hang them according to the fabric and design of the item, and keep them in a clean, dry place away from direct sunlight.

What if my product has special care instructions?

Some fabrics, designs, or garments may require special care. Always follow the care instructions provided with the product, as specific requirements may vary depending on the material and construction.