Return and Refund Policy
1. Return Period
Customers may request a return within 30 days from the date they receive their order.
Return requests submitted after the 30-day period may not be accepted.
To request a return, please contact us within the applicable return period and provide your order number and relevant product information.
2. Return Eligibility
To be eligible for a return, the product must meet the following conditions:
- The product must be unused and unwashed.
- The product must remain in its original condition.
- The product must not be damaged, stained, or show signs of use.
- The product must include all original tags and accompanying accessories, if applicable.
- The product must be returned within 30 days from the date you received the order.
We reserve the right to reject a return request if the product does not meet these conditions.
3. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 30 days from the date you receive your order.
To help us review and resolve the issue, please provide:
- Your order number
- A description of the issue with the product
- Clear photos showing the condition of the product or the issue with your order
Once we receive your request, OneNineChic will review the information and verify the condition of the item.
If the item is confirmed to be defective, damaged, or incorrect, we will provide an appropriate resolution, which may include an exchange or refund, depending on the condition of the item and the availability of the requested exchange item.
Requests submitted after 30 days from the date you received your order may not be accepted.
4. Non-Returnable Items
Certain products may not be eligible for return if they are clearly identified as non-returnable at the time of purchase.
Products that have been used, washed, damaged, or are no longer in their original condition may also be ineligible for return.
5. Return Process
To initiate a return request, please contact us at:
Email: support@oneninechic.com
Please provide:
- Your order number
- The name of the product you wish to return
- The reason for the return
- Photos of the product, if necessary
Once we receive your request, we will review the information and provide further return instructions.
Please do not send any product back to us before receiving return instructions from OneNineChic.
6. Return Shipping Costs
Return shipping costs may depend on the reason for the return and the condition of the product.
If the product is defective, damaged, or incorrect, OneNineChic will review the situation and provide appropriate assistance with return shipping costs.
For returns due to personal reasons or a change of mind, the customer may be responsible for the return shipping costs.
7. Refunds
Once the returned product has been received and inspected, we will confirm its condition and determine the applicable refund amount, if any.
Refunds will be issued to the original payment method used for the purchase.
Once the refund has been processed by OneNineChic, it may take approximately 3 to 5 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.
8. Exchanges
If an item is eligible for an exchange and the requested exchange item is available, we may assist with an exchange depending on product availability.
If the requested exchange item is no longer available, we may provide an appropriate refund.
9. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Address: 901 N State St, Ste N, Jackson, MS 39202, United States
Email: support@oneninechic.com
Phone: +1 662-318-8111
Business Hours: Monday - Saturday: 9:00 AM - 5:00 PM (Central Time)