FAQs
Orders and Payment
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Depending on your location and device, you may also be able to pay with Shop Pay, Apple Pay, Google Pay, or PayPal.
What currency are your prices listed in?
Unless otherwise stated, all prices on our website are listed in USD. Your bank or payment provider may apply currency conversion fees or exchange rates.
When will I be charged for my order?
Payment is generally charged when your purchase is successfully completed. Your payment method may also be subject to authorization by your bank, card issuer, or payment provider.
How do I know if my order was successfully placed?
After your payment has been successfully processed, you will receive an order confirmation email. If you do not receive it within 30 minutes, please check your spam or junk folder. If you still cannot find it, contact us at support@oneninechic.com.
Shipping and Delivery
Where do you ship?
We currently ship to the United States, Canada, and Australia.
What shipping options do you offer?
Standard Shipping
- Handling time: 3-5 business days
- Transit time: 5-10 business days
- Shipping fee: $5.99
- Free Standard Shipping on orders of $49 or more
- Estimated total delivery time: 8-15 business days
Express Shipping
- Handling time: 2-3 business days
- Transit time: 5-7 business days
- Shipping fee: $8.99
- Estimated total delivery time: 7-10 business days
When does my order start processing?
Our order cut-off time is 2:00 PM (Central Time). Orders placed after the cut-off time will be treated as being received on the following business day for handling time calculations.
What days are counted as business days?
Our business days are Monday through Saturday. Sundays and public holidays are not counted as business days.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking information will be provided when available. Please note that tracking updates may take several business days to appear after the package has been handed over to the shipping carrier.
What if my order is delayed?
Delivery times are estimates and may occasionally be affected by customs clearance, carrier delays, severe weather, public holidays, transportation disruptions, incorrect shipping information, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can review the shipment status.
What if I entered the wrong shipping address?
Please contact us as soon as possible. We will make reasonable efforts to update your shipping information before your order is dispatched. Once an order has been shipped, we may not be able to change or redirect the package.
OneNineChic is not responsible for delays, additional shipping costs, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Cancellation and Order Changes
Can I cancel my order?
Yes. You may request to cancel your order within 4 hours from the time the order is successfully placed.
Requests received after the 4-hour period may not be accepted because your order may have already entered processing or fulfillment.
Can I change my order after placing it?
You may request changes within 4 hours of successfully placing your order. Depending on the order status, we may be able to assist with changes to product selections, sizes, quantities, or shipping information.
We cannot guarantee that every modification request can be accommodated.
How long does a cancellation refund take?
Approved cancellation refunds are issued to the original payment method. Once processed by OneNineChic, it may take approximately 3-5 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.
Returns and Refunds
What is your return period?
Customers may request a return within 30 days from the date they receive their order. Return requests submitted after 30 days may not be accepted.
What items are eligible for return?
To be eligible for a return, the item must be unused, unwashed, undamaged, unstained, and remain in its original condition. Original tags and accompanying accessories should also be included where applicable.
Can I return an item if I simply changed my mind?
Yes, eligible items may generally be returned within the 30-day return period. For returns due to personal reasons or a change of mind, the customer may be responsible for return shipping costs.
What if I receive a defective, damaged, or incorrect item?
Please contact us within 30 days from the date you receive your order and provide your order number, a description of the issue, and clear photos of the item.
After reviewing the issue, we may provide an exchange or refund, depending on the circumstances and product availability.
Who pays for return shipping?
Return shipping costs depend on the reason for the return. For defective, damaged, or incorrect items, OneNineChic will review the situation and provide appropriate assistance with return shipping costs.
For personal reasons or change-of-mind returns, the customer may be responsible for return shipping costs.
How do I request a return?
Please email support@oneninechic.com with your order number, product name, reason for the return, and photos if necessary.
Please do not send any item back before receiving return instructions from OneNineChic.
How long does a refund take?
Once the returned item has been received and inspected, any applicable refund will be issued to the original payment method.
After OneNineChic processes the refund, it may take approximately 3-5 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.
Do you offer exchanges?
Yes. If an item is eligible for an exchange and the requested replacement item is available, we may assist with an exchange depending on product availability.
If the requested exchange item is unavailable, we may provide an appropriate refund.
Account and Security
Is my payment information secure?
We use secure payment providers and reasonable security measures to help protect your payment information. Our website uses HTTPS to help protect information transmitted between your device and our website.
Will OneNineChic ask for my full card information by email?
No. OneNineChic will never ask you to provide your complete card number, security code, password, or similar sensitive payment information by email, phone, or social media.
Contact Us
How can I contact OneNineChic?
If you have any questions about your order, payment, shipping, returns, exchanges, or refunds, please contact us:
Address: 901 N State St, Ste N, Jackson, MS 39202, United States
Email: support@oneninechic.com
Phone: +1 662-318-8111
Business Hours: Monday - Saturday: 9:00 AM - 5:00 PM (Central Time)